FAQ & Site Info

Terms of Service

General
By placing an order with Universal Store by Geniy (USG), the buyer confirms that they have read, understood, and agreed to these Terms & Conditions. These terms apply to all purchases made through this store, regardless of the payment method used, including transactions processed via third-party payment service providers (such as, but not limited to, PayPal).

Item Condition
Some items sold in this store are USED / PRE-OWNED.
Used items are sold AS IS and may show signs of use, age-related wear, and cosmetic imperfections.
All known defects are clearly described in the item description and/or shown in the photos.
The buyer confirms that they have carefully reviewed the description, photos, and condition of the item before purchasing.
Minor flaws, scratches, scuffs, fading, wear, looseness, age-related characteristics, and cosmetic imperfections are not considered defects and are not grounds for claims, returns, or refunds.

Digital Products
All digital items are delivered electronically and are non-refundable and non-returnable once access, download, or delivery has been provided.
No refunds will be issued for digital products due to compatibility issues, buyer error, or change of mind. The buyer is responsible for ensuring compatibility before purchase.

Payment
Only the payment methods shown at checkout are accepted.
Payment must be completed within 3 days.
Unpaid orders may be canceled without notice.

Shipping
Orders are shipped within 1–3 business days after payment is confirmed.
Delivery times depend on the carrier and are beyond the seller’s control.
The seller is not responsible for delays, loss, or damage caused by the carrier after the shipment has been handed over. Any such claims must be filed directly with the carrier.

Shipping Address
The buyer is fully responsible for providing a correct and complete shipping address.
Orders shipped to an incorrect address provided by the buyer are not eligible for refunds or reshipment.

Returns & Refunds
All sales are final (Final Sale).
Returns and refunds are not accepted, except in cases where:
the item is significantly not as described, or
the wrong item was sent due to seller error.

Claim Requirements
Any claim must be submitted within 48 hours of delivery.
The buyer must provide clear photo and/or video evidence showing the issue.
Claims without sufficient evidence will be denied automatically.

Item Returns
Returns are accepted only with prior seller approval.
The item must be returned in original condition, unused, and with all included parts.
All return shipping costs and payment processing fees are the buyer’s responsibility.
Unauthorized returns will not be accepted or refunded.

Replacements & Partial Refunds
If a claim is approved, the seller reserves the right to:
offer a replacement item instead of a refund, or
issue a partial refund, minus shipping costs, fees, and depreciation.

Non-Refundable Reasons
Refunds will not be issued for:
buyer’s remorse or unmet expectations;
failure to read the item description;
fit or compatibility issues;
minor color or appearance differences;
carrier-related delays;
defects or conditions clearly disclosed in the description.

Liability
The seller is not responsible for improper use of the item or any consequences resulting from misuse.

Nothing in these Terms limits or overrides any mandatory buyer or seller protections required by the applicable payment service provider.