FAQ & Site Info
FAQ
No, creating an account is not required. You can simply add USG items to your cart and proceed to checkout as a guest.
We accept payments via PayPal.
If you don’t have a PayPal account, you can still pay using your credit or debit card.
You have two ways to pay with a debit or credit card:
1. Using the "PayPal Check out" button;
2. Using the "Checkout" button.
Step 1:
Click the “PayPal Check out” button.
Step 2:
In the PayPal window, select “Pay with Debit or Credit Card”.
Step 3:
Enter your email and click “Continue to Payment”.
Step 4:
Fill in your card details.
Step 5:
If your shipping address is different from your billing address, uncheck the box and enter the correct shipping address.
Step 6:
If you don’t want to create a PayPal account, turn off “Save info & create your PayPal account” and click “Continue as Guest”.
Done!
Your order has been successfully placed.
Step 1:
Click the "Checkout" button.
Step 2:
On the "Shipping & Billing Address" page, enter your shipping information.
Step 3:
If your shipping address is different from your billing address, check the box and enter the correct billing address.
Step 4:
Click the "Continue" button.
Step 5:
On the "Submit Order" page, click the "Card" button and enter your card details.
Step 6:
Click the "Submit Order" button.
Done!
Your order has been successfully placed.
Shipping usually takes 4–8 business days, and in some cases up to 15 business days. In rare cases, slight delays may occur.
Orders are typically processed and shipped within 1–3 business days after payment is received.
Yes, a tracking number will be provided once your order has been shipped.
Tracking updates may not appear immediately. This is normal, especially during the early stages of shipping. Please don’t worry — we always know where your package is.
We primarily use USPS, but other carriers may be used depending on the order.
Yes, in some cases the shipping carrier may be changed to ensure faster or more reliable delivery.
At this time, we ship within the United States only.
If your package is taking longer than expected, please contact us and we will be happy to assist you.
If a package is confirmed as lost, we will work with the carrier to resolve the issue and find the best solution for you.
Please check with household members or neighbors and contact your local post office. If the issue persists, reach out to us and we will assist you.
You can contact us through the internal messaging system by clicking the “Contact Seller” link available on any USG product page.